FariaSupport · Resource Centre
Your Resource Centre
Everything you need to get the most from FariaSupport - guides, training, services, product resources and regional team contacts. All in one place.
Resources
Guides, training, services and team contacts -
all FariaSupport plans and flexible service options
Get started →
Browse all guides
All
📄 PDF
📖 Article
▶ Video
💡 Topics
🎯 Scenarios
⭐ Premium Only
🧩 Product
🎧 Customer Support
🎓 Training
📘 PD
⚙️ Services
📚 Community
👤 Team
Getting Started
FariaSupport Overview
A complete introduction to FariaSupport - what's included in each plan, how the service works, and the 10 things every school should know.
FariaSupport QuickStart
Common support needs and how to choose the right FariaSupport plan for your school. Ideal for admins new to FariaSupport.
How to Access Support
Channels, response times and priority handling explained by plan tier. Understand how to raise, track and escalate support requests.
Meet Your School Experience Manager
How to reach your School Experience Manager (SEM) for guidance, coordination and year-round support planning.
Plans & Benefits
Essential
Included free with all Faria subscriptions
- AI-powered Help Centre (24/7)
- Email support during business hours
- Global Enablement Calendar
- On-demand "How-to" courses
- Resource library & templates
- 99.8% uptime guarantee
Standard
Annual subscription - everything in Essential plus:
- 24/5 global phone & email coverage
- Named School Experience Manager
- 4 training credits + 2 per product
- Staff certification pathways
- Professional Services (scoped)
- Community Forum access
Premium
Annual subscription - everything in Standard plus:
- Priority routing to senior specialists
- Success planning
- Virtual training included
- 8 FariaLearn credits ($1,944 value)
- Hands-on support & SME consultations
- Custom sandbox & school resources
Plan Comparison Chart
Side-by-side comparison of Essential, Standard and Premium across all service areas - training, support, services, resources and community.
Essential Plan Fact Sheet
Full detail on everything included in the Essential plan - support, enablement, resources and platform infrastructure. Always free.
Standard Plan Fact Sheet
Everything in Standard - 24/5 coverage, SEM, training credits, professional services, certification pathways and community access.
Premium Plan Fact Sheet
Full breakdown of Premium - priority routing, named SEM, FariaLearn credits, SME consultations, custom sandbox and expanded success services.
Product Support Guides
📄 Customer Support
MB+
ManageBac+
IB & international curriculum planning, assessment & reporting
Unit navigation, report building, coordinator onboarding, standards updates.
OA
OpenApply
Admissions management for international schools
Application forms, checklists, parent portal, bulk uploads, annual transitions.
SC
SchoolsBuddy
Activity, enrichment & parent engagement platform
Schedules, PTCs, activity setup, SSO, integrations & data flow.
AT
Atlas
Curriculum mapping & planning for international schools
Standards entry, crosswalks, bulk configuration, rollover support.
Services & Consulting
📄 Success Services
Service & Success Catalogue
Complete list of data, admin and configuration services available through FariaSupport - with detail on what's included by plan.
FariaServices Price List
Complete pricing for Professional Services, Data Requests and Training. Includes plan-based inclusions, discounts and base rates.
Data Migration & Import Services
How to transfer historical student or curriculum data across platforms. Includes pricing, process and what to prepare.
⭐ Premium
Solutions Consulting
Strategic consulting sessions and SME support for complex projects, platform reviews and workflow planning.
⭐ Premium
Priority Response & Bookings
First-in-line routing to senior specialists. Response within hours. Priority access to training and service bookings.
⭐ Premium
Success Planning
Annual strategic planning sessions with your SEM to align services, training and support to your school's priorities.
⭐ Premium
Hands-On Assistance
Direct hands-on help from FariaSupport staff for complex tasks, bulk configurations, custom data work actioned directly by the team.
Topics
Deep dives into key decisions and plan understanding
📘 Topical
Our Philosophy
Why FariaSupport exists, our commitment to every school regardless of plan, and how customised tiers came to be. A message from our Global Director of Services & Support.
📘 Topical
Why Upgrade from Essential?
Essential is always free - but when does upgrading make sense? Maps common school situations to what Standard and Premium unlock, with side-by-side cost comparisons.
📘 Topical
Standard vs Premium
Already on Standard? Explains exactly what Premium adds - unlimited training, FariaLearn credits, named SEM, SME consultations and priority routing.
📘 Topical
Your First Year
A month-by-month guide to getting the most from your paid plan - activation, first training session, mid-year check-ins through to renewal. Credits refresh annually.
📘 Topical
Value Summary
What is your plan worth compared to buying services individually? Quantifies included value of Standard and Premium with real school scenarios.
📘 Topical
Security & Compliance
How Faria protects your school's data and students' privacy. Covers ISO 27001:2022 certification, SSL encryption, daily backups, regional data hosting and regulatory compliance - GDPR, COPPA, PIPEDA, China CSL and more.
Scenarios
Real-world situations and how FariaSupport helps
📌 Scenario
School New to Faria
Starting with Faria for the first time - understand your full journey from implementation through go-live and into a structured, year-round support partnership.
"We’ve just signed - what happens next and who supports us?"
"How do we make sure we start strong and don’t miss anything during setup?"
📌 Scenario
Choosing the Right Plan for your School
Identify the best-fit FariaSupport tier based on your school’s size, complexity and goals - with clear recommendations and prioritisation guidance.
"We’re not sure which plan actually fits our needs"
"We want to invest wisely and avoid over or under committing"
📌 Scenario
Seeing FariaSupport in Action
Explore real scenarios across onboarding, optimisation, reporting and strategy - showing exactly how FariaSupport works day-to-day.
"What does support actually look like beyond answering tickets?"
"How would this work in our real day-to-day operations?"
📌 Scenario
Data Migration & System Change
Covers all five phases - scope, prepare, migrate, train and verify - and what each plan provides when moving platforms or restructuring workflows.
"We're switching from a legacy system and need to bring years of data across"
"Our data is inconsistent across platforms and needs fixing before the new year"
📌 Scenario
New Staff Joining
How to onboard new coordinators, admissions leads and admin staff quickly. Step-by-step from self-service resources through to structured certification.
"The previous coordinator left and took all institutional knowledge with them"
"We don't have a structured onboarding process - it's always ad hoc"
📌 Scenario
Back to School - New Academic Year
The 8-week countdown to start of year - rollover, timetables, new staff training and go-live support. The moment your FariaSupport plan earns its value most.
"New coordinators don't know the system yet and we go live in 3 weeks"
"We need to roll over data and set up timetables before term starts"
Training & Enablement
📄 Staff Enablement
Global Enablement Calendar
Monthly live product webinars, seasonal workflow refreshers and topic sessions - open to all staff across all plans.
Virtual Training Booking
Request a live 1-1 or group virtual training session. Any Faria product, any topic. ~60 mins, recorded to your dashboard.
Self-Paced Courses on FariaLearn
Asynchronous courses, certification pathways and facilitated PD. Available individually or via credits included in Standard and Premium.
⭐ Premium
FariaLearn PD Credits
Use for virtual or onsite professional learning sessions and FariaPD courses. 8 credits included annually on Premium Support.
Resources & Community
📄 Resources & Community
Resources & Community Overview
Full breakdown of the resource library, sandbox environments, Community Forum, regional workshops, newsletter and event access by plan.
Community Forum & Workshops
Peer discussions, shared resources and product questions with other Faria schools globally. Plus regional in-person workshop invites.
⭐ Premium
Custom Sandbox & School Resources
Dedicated sandbox configured for your school, plus school-specific videos, role-based materials and custom resources.
Regional Teams
🌏
Asia-Pacific
Support, Services and Implementation teams for APAC schools across Southeast Asia, Japan, Korea and beyond.
🇨🇳
China
Dedicated Support, Services and Implementation teams for schools across Mainland China.
🌍
EMEA
Teams for Europe, Middle East and Africa covering support, services and regional partnerships.
🌎
Americas
Teams covering North, Latin and South America - support, services and school success.
Services & Support Leadership
Leadership Team Overview
Meet the global Services and Support leadership team - regional leads, key contacts and escalation paths across all Faria regions.
💡 Tip: Bookmark this page for quick access to all FariaSupport resources. Use the jump links at the top to go directly to the section you need. Not sure which plan is right for your school? Speak to your School Experience Manager or visit faria.org/fariasupport.