FariaSupport Resource Centre
Your central hub for all FariaSupport resources. Quickly access guides, product support, services, training, and regional teams to get the most from your support plan.
FS
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Getting Started
FariaSupport Overview Guide ↗
Overview of support tiers, benefits, and included services across all plans.
FariaSupport QuickStart ↗
Common support needs and how to choose the right FariaSupport plan for your school.
FariaSupport Video Overview ↗
Watch a short walkthrough of the plans and subscription options.
How to Access Support ↗
Channels, response times, and priority handling explained by plan tier.
Contact Your SEM ↗
How to reach your School Experience Manager for guidance and coordination.
Plans and Benefits
Compare Support Plans ↗
Side-by-side comparison of Essential, Standard and Premium across all service areas.
Support Plan Benefits ↗
Summary of services, training and enablement included in each plan.
Support SLA Overview ↗
Response times and escalation procedures explained by plan tier.
Upgrade Your Plan ↗
Steps to move from Essential to Standard, or Standard to Premium.
Product Support Guides
MB+
ManageBac+
IB and international curriculum planning, assessment and reporting.
View guide →
OA
OpenApply
Admissions management — workflow guidance, bulk data services and tailored support.
View guide →
SC
SchoolsBuddy
Activity and enrichment — virtual training, task assistance and integrations support.
View guide →
AT
Atlas
Curriculum mapping — guidance, training and SME consulting.
View guide →
Services and Consulting
Service Catalogue ↗
Complete list of data, admin and configuration services available through FariaSupport.
Data Migration and Import Services ↗
Guidance on transferring historical student or curriculum data across platforms.
Solutions Consulting ↗
Example consulting sessions and strategic planning services for your school.
Priority Response and Bookings ↗
Fast-track support and priority access to training and service bookings for Premium schools.
Success Planning ↗
Strategic planning sessions to optimise your school's use of FariaSupport throughout the year.
Hands-On Assistance ↗
Direct help from FariaSupport staff for complex tasks, configurations and data work.
Training and Enablement
Global Enablement Calendar ↗
Monthly live product webinars, seasonal refreshers and workflow sessions for all staff.
Asynchronous Courses ↗
Access self-paced courses and professional learning resources via FariaLearn.
Virtual Training Booking ↗
How to request a live virtual training session for your school — any topic, any product.
FariaLearn Credits Guide ↗
Premium schools receive FariaLearn credits for onsite training, coaching and professional learning.
Regional Teams
Asia-Pacific
Services, Support and Implementation teams for APAC schools.
View guide →
China
Services, Support and Implementation teams dedicated to schools in China.
View guide →
EMEA
Teams for Europe, Middle East and Africa.
View guide →
Americas
Teams for North, Latin and South America.
View guide →
Services and Support Leadership
Tip: Bookmark this page for quick access to all FariaSupport resources, guides and team information. Use the jump links at the top to navigate directly to the section you need.