Support for every OpenApply school
Help for admissions teams and families using OpenApply, through every admissions and re-enrolment cycle.
What we help with
Your admissions cycle, supported end to end
Our team supports the setup and the busy moments of each cycle.
Forms and pipeline
Application forms, stages, checklists and how applicants move through your pipeline.
Re-enrolment
Re-enrolment preferences, notifications and tracking who has responded.
Communications
Email templates and messages to families at each stage.
Academic years and integrations
Managing academic years, transitioning between years and syncing with your SIS.
Getting help
Four ways to get help
Search the OpenApply Help Centre
Step-by-step guides with AI answers, any time of day.
Open the Help CentreSubmit a request
Every support, training and service request starts here in the Service Hub, so it reaches the right team first time.
Submit a requestBook training
Join a live session from the Global Enablement Calendar, or request a virtual session for your team. Sessions run for around 60 minutes and the recording is shared with your school afterwards.
Enablement Calendar · Request virtual trainingLearn at your own pace
Short on-demand courses for new and experienced staff.
Self-paced courses on FariaLearnSupport plans
What each FariaSupport plan includes
Every school has the Essential Support plan. The Standard and Premium Support plans add more hands-on support, training and services.
Essential Support
FariaSupport plan, included free with every Faria subscription
- AI-powered Help Centre (24/7)
- Email support during business hours
- Global Enablement Calendar
- On-demand how-to courses
- Resource library and templates
- 99.8% uptime guarantee
Standard Support
FariaSupport plan: everything in Essential, plus
- 24/5 global phone and email coverage
- School Experience Manager
- 4 virtual trainings each year, plus 2 per product
- Professional Services (scoped)
- Community Forum access
- Regional workshop and event invites
Premium Support
FariaSupport plan: everything in Standard, plus
- Priority routing to senior specialists
- Success planning
- Virtual training included
- 8 FariaLearn credits each year
- Hands-on support and SME consultations
- Custom sandbox and school resources
Popular guides
Start with these OpenApply guides
Re-enrolment launch readiness checklist
What to check before re-enrolment opens to families.
Read the checklist →Forms completed each academic year
Setting up forms that families complete every year.
Read the guide →From the support desk
OpenApply best practice
What our specialists see most often, and how schools get it right.
See all OpenApply best practice →In their own words
What OpenApply schools say
“I always get an answer within a day and your OpenApply service reps go above and beyond to help!”Brenda HeussaffAmerican School of Paris
“OpenApply is making my job easier every day. It is straightforward to use and simple to customise to your specific needs.”Cecilie FinkAdmissions Officer
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