Support for every SchoolsBuddy school
Help for activities coordinators, teachers and families using SchoolsBuddy for activities, events and parent-teacher conferences.
What we help with
Activities, events and families, supported
Our team supports the set-up and the busy sign-up windows of each term.
Activities and clubs
Containers, preference sign-ups, instant booking and allocation.
Parent-teacher conferences
Setting up PTC slots and helping families book.
Families and communication
Parent accounts, join requests and messages to families.
Integrations and rollover
SIS and MIS syncs, and the end-of-year rollover.
Getting help
Four ways to get help
Search the SchoolsBuddy Help Centre
Step-by-step guides with AI answers, any time of day.
Open the Help CentreSubmit a request
Every support, training and service request starts here in the Service Hub, so it reaches the right team first time.
Submit a requestBook training
Join a live session from the Global Enablement Calendar, or request a virtual session for your team. Sessions run for around 60 minutes and the recording is shared with your school afterwards.
Enablement Calendar · Request virtual trainingLearn at your own pace
Short on-demand courses for new and experienced staff.
Self-paced courses on FariaLearnSupport plans
What each FariaSupport plan includes
Every school has the Essential Support plan. The Standard and Premium Support plans add more hands-on support, training and services.
Essential Support
FariaSupport plan, included free with every Faria subscription
- AI-powered Help Centre (24/7)
- Email support during business hours
- Global Enablement Calendar
- On-demand how-to courses
- Resource library and templates
- 99.8% uptime guarantee
Standard Support
FariaSupport plan: everything in Essential, plus
- 24/5 global phone and email coverage
- School Experience Manager
- 4 virtual trainings each year, plus 2 per product
- Professional Services (scoped)
- Community Forum access
- Regional workshop and event invites
Premium Support
FariaSupport plan: everything in Standard, plus
- Priority routing to senior specialists
- Success planning
- Virtual training included
- 8 FariaLearn credits each year
- Hands-on support and SME consultations
- Custom sandbox and school resources
Popular guides
Start with these SchoolsBuddy guides
From the support desk
SchoolsBuddy best practice
What our specialists see most often, and how schools get it right.
See all SchoolsBuddy best practice →In their own words
What SchoolsBuddy schools say
“I appreciate when people from support teams are honest, understanding, and actually trying to support you. That is how I felt during the support session with SchoolsBuddy.”Jan RyszawyCanadian Academy
“It's not just the time that SchoolsBuddy has saved us, it's the reduction in headaches which is worth even more. Definitely a big time saver, but a stress-saver too.”Ric PerryAcademic Systems Manager
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