Support for every Atlas school
Help for curriculum leaders, coordinators and teachers using Atlas to plan, map and share curriculum.
What we help with
Curriculum work, supported
Our team supports the set-up and the day-to-day use of Atlas.
Curriculum mapping
Unit plans, maps and templates across subjects and grades.
Standards
Attaching standards to units and reporting on coverage.
Collaborative planning
Departments and teams planning and reviewing units together.
Reports and publishing
Curriculum reports and public curriculum sites.
Getting help
Four ways to get help
Search the Atlas Help Centre
Step-by-step guides with AI answers, any time of day.
Open the Help CentreSubmit a request
Every support, training and service request starts here in the Service Hub, so it reaches the right team first time.
Submit a requestBook training
Join a live session from the Global Enablement Calendar, or request a virtual session for your team. Sessions run for around 60 minutes and the recording is shared with your school afterwards.
Enablement Calendar · Request virtual trainingLearn at your own pace
Short on-demand courses for new and experienced staff.
Self-paced courses on FariaLearnSupport plans
What each FariaSupport plan includes
Every school has the Essential Support plan. The Standard and Premium Support plans add more hands-on support, training and services.
Essential Support
FariaSupport plan, included free with every Faria subscription
- AI-powered Help Centre (24/7)
- Email support during business hours
- Global Enablement Calendar
- On-demand how-to courses
- Resource library and templates
- 99.8% uptime guarantee
Standard Support
FariaSupport plan: everything in Essential, plus
- 24/5 global phone and email coverage
- School Experience Manager
- 4 virtual trainings each year, plus 2 per product
- Professional Services (scoped)
- Community Forum access
- Regional workshop and event invites
Premium Support
FariaSupport plan: everything in Standard, plus
- Priority routing to senior specialists
- Success planning
- Virtual training included
- 8 FariaLearn credits each year
- Hands-on support and SME consultations
- Custom sandbox and school resources
Popular guides
Start with these Atlas guides
Lesson clean-up for the new year
Tidying last year's lessons before teachers start planning.
Read the guide →From the support desk
Atlas best practice
What our specialists see most often, and how schools get it right.
See all Atlas best practice →In their own words
What Atlas schools say
“Atlas team provides the best service I've ever experienced from an educational company that has worked with our district. They are prompt and support is always just what I needed!”Julie GherardiSomers Central School District
“The Atlas curriculum management system is fantastic. The customizable templates, user-friendliness of the program, and adjustable unit calendar tool have exceeded my expectations.”Amy Rogers
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