What does your school need help with?
Support, training, data and set-up, consulting and professional learning from the Faria Services team. Choose your product and plan to see what is included, then request what you need.
Catalogue
Services for your school
Choose your product and Support plan. Services included in your plan come first; anything that needs Premium Support is greyed out.
Support requests
Help from the Services and Support team whenever you need it, alongside AI-powered help centre answers any time of day.
24/5 global phone and email support
Live enablement sessions
Monthly product webinars and recordings for every product, tied to the school year.
Virtual training for your school
A live one-to-one or group session on any Faria product, shaped around your set-up. Around 60 minutes, recorded and shared afterwards.
4 sessions a year, plus 2 for each product
Onsite training
A Faria trainer at your school for one or more days, with an agenda built around your goals.
Custom training plan
A full training programme planned with you: discover, design, confirm, deliver and follow up.
Data import and configuration
Professional services for bulk imports, template revisions, merging records or an annual account clean-up, scoped with you before work starts.
Included for typical admin tasks
Data migration
Moving historical student profiles, academic records or sports results into Faria products: what to prepare, how it runs and how results are checked.
Curriculum migration
Move existing unit plans and curriculum data into ManageBac+ or Atlas, so teachers start the year with what they already have.
Custom standards
Add or change school-specific standards in ManageBac+ or Atlas, ready to align to your units and assessments.
Included within defined scope
Standards database import
Import a recognised standards set and map it to your subjects and year levels, with crosswalks between standards where needed.
Included within defined scope
Published curriculum options
Transfer curriculum maps from Atlas partner organisations straight into your Atlas site, so teams start from the published curriculum.
Ask us to confirm availability for your curriculum
Hands-on assistance
Our team carries out complex tasks for you, such as bulk configuration and custom data work.
Custom projects and quotes
Something bigger, or not listed here? Describe the scope and we will send a tailored estimate.
Subject matter expert consultations
Time with a subject matter expert for complex projects, platform reviews and workflow planning.
Success planning
Annual planning that lines up services, training and support with your school's priorities.
Priority response and bookings
Requests routed first to senior specialists, with priority access to training and service bookings.
Demo accounts
Public demo accounts for every product, with dummy data that resets. Free and ready straight away for exploring, training and trying new features.
Custom sandbox
A private sandbox that works exactly like your school site, for longer training or testing new workflows. Can be populated with some data on request. Start with a demo account unless you need this.
Self-paced courses on FariaLearn
On-demand courses for staff. Your plan decides which courses are included.
FariaLearn credits
Credits for coaching, virtual PD sessions and FariaPD courses.
Purchase credits when you need them
Compare
Plans side by side
What each FariaSupport plan includes, service by service. Your selected plan is highlighted.
| Service | Essential Support | Standard Support | Premium Support |
|---|---|---|---|
| Support requests | IncludedEmail support during business hours | Included24/5 global phone and email support | IncludedPriority routing to senior specialists |
| Live enablement sessions | Included | Included | Included |
| Virtual training for your school | PurchasePurchase sessions when you need them | Included4 sessions a year, plus 2 for each product | IncludedIncluded, scheduled as you need it, with priority booking |
| Onsite training | Purchase | Purchase | PurchaseUse your FariaLearn credits on PD-focused onsite days |
| Custom training plan | Not included | Not included | Included |
| Data import and configuration | PurchaseIncluded during initial implementation, then purchase by the hour | IncludedIncluded for typical admin tasks | IncludedIncluded for typical admin tasks |
| Data migration | Purchase | Purchase | DiscountedDiscounted rate with Premium Support |
| Curriculum migration | Purchase | Purchase | DiscountedDiscounted rate with Premium Support |
| Custom standards | Purchase | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Standards database import | Purchase | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Published curriculum options | On requestAsk us to confirm availability for your curriculum | On requestAsk us to confirm availability for your curriculum | On requestAsk us to confirm availability for your curriculum |
| Hands-on assistance | Not included | Not included | Included |
| Custom projects and quotes | On request | On request | On request |
| Subject matter expert consultations | Not included | Not included | Included |
| Success planning | Not included | Not included | Included |
| Priority response and bookings | Not included | Not included | Included |
| Demo accounts | Included | Included | Included |
| Custom sandbox | Purchase | Purchase | Included |
| Self-paced courses on FariaLearn | Included | Included | Included |
| FariaLearn credits | PurchasePurchase credits when you need them | PurchasePurchase credits when you need them | Included8 credits included each year |
How it works
From request to delivery
Choose your product and plan
The catalogue shows what your plan includes and what you can purchase.
Request the service
Each service opens a request with the service, product and plan filled in for you.
Agree the scope
For data and set-up work, we confirm the scope, timing and any cost with you before we start.
We deliver
Our team carries out the work or the training and confirms when it is done.
Need something not listed?
Describe what you need and we will tell you what is possible for your plan.