Support for every ManageBac+ school
Help for coordinators, teachers, students and families using ManageBac+, from your first term to every new academic year.
What we help with
Built around how IB and international schools work
Our team supports the workflows behind ManageBac+, across programmes and roles.
Curriculum and assessment
Unit planning, tasks, assessment and gradebooks for IB and other programmes.
Reports and transcripts
Report card templates, comments, transcripts and publishing to families.
Users and data
Staff, students and parents, SIS syncs, single sign-on and the new academic year transition.
Integrations
Connections with your SIS, Google, Microsoft and other platforms.
Getting help
Four ways to get help
Search the ManageBac+ Help Centre
Step-by-step guides with AI answers, any time of day.
Open the Help CentreSubmit a request
Every support, training and service request starts here in the Service Hub, so it reaches the right team first time.
Submit a requestBook training
Join a live session from the Global Enablement Calendar, or request a virtual session for your team. Sessions run for around 60 minutes and the recording is shared with your school afterwards.
Enablement Calendar · Request virtual trainingLearn at your own pace
Short on-demand courses for new and experienced staff.
Self-paced courses on FariaLearnSupport plans
What each FariaSupport plan includes
Every school has the Essential Support plan. The Standard and Premium Support plans add more hands-on support, training and services.
Essential Support
FariaSupport plan, included free with every Faria subscription
- AI-powered Help Centre (24/7)
- Email support during business hours
- Global Enablement Calendar
- On-demand how-to courses
- Resource library and templates
- 99.8% uptime guarantee
Standard Support
FariaSupport plan: everything in Essential, plus
- 24/5 global phone and email coverage
- School Experience Manager
- 4 virtual trainings each year, plus 2 per product
- Professional Services (scoped)
- Community Forum access
- Regional workshop and event invites
Premium Support
FariaSupport plan: everything in Standard, plus
- Priority routing to senior specialists
- Success planning
- Virtual training included
- 8 FariaLearn credits each year
- Hands-on support and SME consultations
- Custom sandbox and school resources
Popular guides
Start with these ManageBac+ guides
New academic year guide for teachers
What teachers need to do at the start of a new year.
Read the guide →Before you transition your account
The recommended steps to take before moving to a new academic year.
Read the guide →After you transition your account
What to check once your new academic year is set up.
Read the guide →From the support desk
ManageBac+ best practice
What our specialists see most often, and how schools get it right.
See all ManageBac+ best practice →In their own words
What ManageBac+ schools say
“ManageBac+ has one of the best customer service that I've ever had to deal with as an ICT coordinator, through 8 years of my career. Quick, professional and going above and beyond… I am confident that I will always get amazing help in a timely fashion. Keep it up!”Marianne LauritzenInternational School Utrecht
“I feel that ManageBac is the vehicle that drives our programme in our school – I don't think we can manage without it.”Nausheen ArifDP Coordinator
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