Your central hub for all FariaSupport resources. Quickly access guides,
product support, services, training, and regional teams to get the most
from your support plan.
Getting Started
Guide
Description
Link
FariaSupport Overview Guide
Overview of support tiers, benefits, and included services.
FariaSupport QuickStart
Common support needs and how to choose the right FariaSupport
plan..
FariaSupport Video Overview
Watch a short walkthrough of the plans and subscription optoins
How to Access Support
Channels, response times, and priority handling by plan.
Contact Your SEM
How to reach your School Experience Manager for guidance
and support.
Plans & Benefits
Guide
Description
Link
Compare Support Plans
Side-by-side comparison of Essential, Standard, and Premium
plans.
Support Plan Benefits
Summary of services, training, and enablement hours included
in each plan.
Support SLA Overview
Response times and escalation procedures by plan.
Upgrade Guide
Steps to move from one FariaSupport plan to another.
Product Support Guides
Product
Description
Link
ManageBac+
How FariaSupport enhances ManageBac+ with live training,
annual transitioning assistance
and priority support.
OpenApply
How FariaSupport enhances OpenApply with workflow guidance,
bulk data services and tailored support.
SchoolsBuddy
How FariaSupport enhances SchoolsBuddy with virtual training,
manual task assistance
and integrations support.
Atlas
How FariaSupport enhances Atlas with curriculum guidance,
training, and consulting.
Services & Consulting
Guide
Description
Link
Service Catalogue
Complete list of services available through FariaSupport.
Data Migration & Import Services
Guidance on transferring historical student or curriculum
data.
Solutions Consulting Overview
Example consulting sessions and planning services.
Priority Response, Training & Service Bookings
Fast-track support and priority access to training and service
bookings for Premium schools.
Success Planning
Premium schools receive strategic planning sessions to optimise
usage of FariaSupport.
Hands-On Assistance
Direct help from FariaSupport staff for complex tasks and
setups.
Training & Enablement
Guide
Description
Link
Global Enablement Calendar
Schedule live training and onboarding sessions for your team.
Asynchronous Courses
Access to self-paced courses and professional learning resources.
Virtual Training Booking
How to request a training for your school.
FariaLearn Credits for Onsite, Coaching and Professional Learning
Premium schools receive FariaLearn credits for onsite, coaching,
and professional learning sessions.
Regional Teams
Region
Description
Link
Asia-Pacific Team
Services, Support & Implementation teams dedicated to
schools in Asia-Pacific.
China Team
Services, Support & Implementation teams dedicated to
schools in China.
EMEA Team
Services, Support & Implementation teams for Europe,
Middle East, and Africa.
Americas Team
Services, Support & Implementation teams for North, Latin
and South America.
Services & Support Leadership
Guide
Description
Link
Leadership Team Overview
Global Services & Support leadership and contacts.
Tip: Bookmark this page for quick access to all FariaSupport
resources, guides, and team information.
