Hands-On Assistance

Our Hands-On Assistance service provides direct support from Faria product specialists to help your school get up and running smoothly. We guide you through setup, configuration, and key administrative tasks so your team can focus on teaching and learning.

What We Do

• Step-by-step guidance for year rollovers, new year group setup, and class assignments
• Importing and mapping student, staff, and curriculum data accurately
• Running annual data health checks and account audits
• Aligning reports, templates, and frameworks to your school’s requirements
• Creating walkthrough videos, templates, and practical resources for your staff
• Providing expert advice and quality checks to prevent post-launch issues

Hands-On Service Saves You From

• ✅ Year Rollover Setup: Manual data entry & hours of admin
• ✅ Curriculum Import & Mapping: Complex structure setup across subjects
• ✅ Annual Data Health Check: Clearing duplicates and checking faculty lists
• ✅ Year End Transport Maintenance: Saves you from clearing transport routes individually
• ✅ Walkthrough Videos for Your Staff: Avoid repeating the same onboarding multiple times

Who Should Use This / Ideal For

• Schools launching a new academic year or new platform module
• Teams with limited admin capacity for setup or data migration
• Schools seeking to minimize post-launch issues and manual errors
• Staff who benefit from ready-to-use templates, walkthroughs, and expert guidance
• Premium FariaSupport subscribers looking for hands-on, personalized support