Priority Response & Training Bookings
Premium schools receive fast-track support for tickets, virtual training, and professional services. Priority Response ensures urgent issues are monitored and resolved quickly, while Training & Service Bookings allow preferred scheduling for faculty sessions and custom services.
What We Do
- Fast-track all support requests through the priority queue
- Provide unlimited virtual training sessions with preferred scheduling
- Offer priority booking for professional services and custom projects
- Route support requests directly to senior agents for faster, contextual resolution
- Monitor ticket flow and escalation paths for consistent service delivery
How We Handle Your Support Requests
| Support Level | Response Time | Channels | Ticket Flow & Escalation | Support Experience |
|---|---|---|---|---|
|
Faria Support: Essential
|
Within 24 hours |
General Queue → Regional team Manual escalation if available |
Reliable, first-come, first-served | |
|
Faria Support: Standard
|
Faster response (24/5) | Email + Phone |
Global Queue → Monitored 24hrs Dedicated contact can escalate & provide oversight |
More ways to reach us, monitored closely |
|
Faria Support: Premium
|
Priority queue (Fastest) | Email + Phone + Direct |
Priority Queue → Always top of the list Immediate fast-track to specialists |
Handled by senior agents with context + hands-on support |
Note: Priority Response refers to how quickly and closely
we monitor and respond to your request. It does not accelerate product
fixes, but ensures your issue is addressed with urgency and visibility
by our support team.
Virtual Trainings
- Unlimited session access for Premium schools
- Preferred scheduling, including peak season sessions with shorter lead times
- Hands-on guidance for faculty on setup, workflows, and reporting
Professional Services
- Access expanded service catalogue with priority scheduling
- Custom services and projects delivered with preferred timing
- Support for report design, system configuration, and other key school projects
Ideal For
- Premium schools needing fastest possible support response
- Faculty requiring flexible, on-demand virtual training
- Administrators planning custom projects or priority services
- Teams operating across multiple time zones needing reliable, monitored support
How to Book
To access Priority Response, schedule virtual trainings, or book professional services:
📩 Email:
services[at]faria[dot]org
Book a Consultation / Training