How to Upgrade Your FariaSupport Plan
Schools can upgrade their FariaSupport plan at any time to access additional services, faster response times, and enhanced support. This article explains how to request an upgrade and what changes to expect once your plan is updated.
FariaSupport: Standard
FariaSupport: Premium
Steps to Request an Upgrade
- Submit your Support Plan interest or request a consultation.
- Indicate the desired plan tier (Standard or Premium) and provide any relevant details about your school’s support needs.
- Submit the request. Your School Experience Manager (SEM) or support team will follow up to confirm the upgrade and schedule any onboarding steps required.
- Once confirmed, your plan benefits and response times will be updated immediately.
What Changes After an Upgrade?
- Response Times: Faster initial response and resolution based on your new plan tier.
- Support Hours & Channels: Access to extended support hours, multiple support channels (email, in-product widget, phone, SEM contact), and priority handling for urgent requests.
- Training: Additional enablement hours, live consulting sessions, and priority access to training resources and virtual workshops.
- Services & Consultations: Expanded access to bespoke services, such as data imports & migrations, custom configurations, and strategic consultations tailored to your school’s needs.
- Professional Development (PD): Premium plan schools receive full access to FariaLearn courses, as well as an annual allotment of Credits to use across a range of Professional Learning sessions.
- Account Management: Dedicated contact with your School Experience Manager (SEM) for strategic planning and issue resolution, as well as access to a Support plan dashboard.
- And more!
Summary: Upgrading your FariaSupport plan is simple - submit a request, confirm your new tier, and immediately gain access to enhanced support, faster response times, and additional services tailored to your school’s needs.