FariaSupport Standard Plan
Enhanced Support for Growing Teams
The FariaSupport Standard Plan is available as an annual subscription. It builds on the Essential Plan by providing more hands-on support, training hours, and access to professional services – ideal for schools looking to grow and optimise their teams and processes.
Enhanced support, live training, and expert guidance to help your school thrive.
💡 What You Receive
| Feature | Description |
|---|---|
| Extended Hours & Channels | Access to phone support and extended coverage across regions, with tickets escalated to our global team for faster resolution. |
| Virtual Training Credits | 4 hrs + 2 per product annually, on staff & admin enablement training via live Zoom sessions with screen-share |
| Staff Certification Courses | Enrol staff in formal certification pathways to build expertise |
| Professional Services | Request services from the Standards & Data Services catalogue |
| Dedicated Account Contact | One point of contact plus visibility into all your requests |
| Also Included (Essential Plan) | |
| Integrated Support Centre | Find answers, guides, and troubleshooting tips right where you work – 24/7 in-app, on mobile, or online, now enhanced with AI search |
| E-mail Support | High-quality help from our in-house experts during your school day |
| Self-Paced Learning Modules | On-demand walkthroughs for every role and product – earn certificates and simplify onboarding |
| Global Enablement Calendar | Access live training webinars, monthly quizzes, and timely workshops throughout the year |
| System Uptime Guarantee | Reliable performance across all platforms, backed by our SLA and proactive monitoring |
| Security & Compliance | Compliant with GDPR and ISO/IEC 27001:2022 standards, featuring SSL encryption for secure data storage, transmission, and management |
| Resource Library | Download templates, checklists, and customer stories designed to help your team thrive |
| Demo Sandbox | Explore and experiment with new features safely in a demo environment |
🧭 Who It’s For
| Ideal For | Common Use Cases |
|---|---|
| Schools with growing teams or more complex needs | Hands-on training, guided setup, and structured onboarding |
| Teams investing in staff development and tech optimisation | Staff certification programs, internal training sessions, and adoption of new modules |
| Schools needing a dedicated support contact | Access to account contact and proactive support dashboard |
🧾 Plan Details
| Plan Type | Annual Fee | Included Credits | Availability |
|---|---|---|---|
| Standard | Annual Subscription | Includes virtual training credits | 24/5 Email & Phone Support + Help Centre |
For new schools in Implementation, setup support and staff enablement is included as part of onboarding.
🌐 Your Support, Simplified
All your activity – from support requests to training records – is visible in your school’s Service Dashboard, giving you full transparency and control.
🎓 Included With
ManageBac+ • OpenApply • Atlas • SchoolsBuddy • SpotLight
⬆️ Ready for More?
Upgrade anytime to Premium to unlock live training, extended hours, success management, and project-based services.