Understanding Your FariaSupport Plan

Understanding Your FariaSupport Plans

FariaSupport provides schools with tailored services across all Faria products. From essential help to strategic partnership, our tiered support options are built to match your school’s needs.

Each plan offers a blend of self-serve tools, live support, and consulting hours. You can also purchase additional services as needed.

Essential ⭐ (Included with every subscription)

Our commitment to every school with a strong foundation of care and guidance.

• Virtual Enablement Calendars and on-demand “How-to” courses
• AI-powered self-service tools and Knowledge Base (in-app, web & mobile, 24/7/365)
• Email support during business hours for your entire community
• Extensive resource library: case studies, quickstart guides, templates, best practices
• 99.8% uptime guarantee, SSL encryption, daily local backups, and strong data privacy

Upgrade Options: Standard & Premium Support

Annual paid tiers offering personalised training, priority support, and expert-led guidance.

Standard Support ⭐⭐

Includes all Essential features, plus:

• Support Access: 24/5 Global Coverage, phone support
• School Experience Manager (SEM): Named SEM and support dashboard
• Virtual Training: 4 annual credits, plus 2 per Faria product. For example, subscribing to ManageBac+ and OpenApply gives 8 credits to use on any topic each year.
• Professional Development: Asynchronous certification courses
• Professional Services: Data services catalogue

Premium Support ⭐⭐⭐

Includes all Standard features, plus:

• Support Access: Exclusive fast-track support, first-in-line expert routing, response within hours
• Account Manager: Dedicated SEM, personalised success plans
• Virtual Training: Unlimited credits, priority booking
• Professional Development: Full access to FariaLearn + 8 annual FariaLearn credits for priority sessions
• Professional Services: Expanded Success catalogue, admin/data assistance, up to 50% off data migrations
• Faria Community & Events: Exclusive forums, event invitations, and discounts on Faria event tickets*
• Strategic Success Planning: SME consultations and workshops

*All credits are annual and can be combined with additional purchases. Event and task discounts are valid for eligible Faria events and services.

Frequently Asked Questions

• ✔️ Credit-based services: Spend services and enablement credits on what matters most to your team.
• 🛒 À la carte options: Flexible access to training, data services, and events.
• 📊 Dashboard insights: Track support usage, remaining enablement sessions, and plan status.

📩 Upgrade today – contact your School Experience Manager or email help[at]faria[dot]org to select the right plan and ensure your school is fully supported.