FariaSupport Essential Plan
Foundational Support for Everyday Use
The FariaSupport Essential Plan is included with every Faria product license. It gives your school access to world-class self-service support, guided resources, and community learning – all designed to keep your systems running smoothly throughout the year.
It’s the simplest way to stay supported, without extra cost or setup.
💡 What You Receive
| Feature | Description |
|---|---|
| Integrated Support Centre | Find answers, guides, and troubleshooting tips right where you work - 24/7 in-app, on mobile, or online, now enhanced with AI search for faster resolutions |
| E-mail Support | High-quality help from our in-house experts during your school day |
| Self-Paced Learning Modules | On-demand walkthroughs for every role and product – earn certificates and simplify onboarding |
| Global Enablement Calendar | Access live training webinars, monthly quizzes, and timely workshops throughout the year |
| Also Included | |
| System Uptime Guarantee | Reliable performance across all platforms, backed by our SLA and proactive monitoring |
| Security & Compliance | Compliant with GDPR and ISO/IEC 27001:2022 standards, featuring SSL encryption for secure data storage, transmission, and management |
| Resource Library | Download templates, checklists, and customer stories designed to help your team thrive |
| Demo Sandbox | Explore and experiment with new features safely in a demo environment |
🧭 Who It’s For
| Ideal For | Common Use Cases |
|---|---|
| Schools confident in navigating platforms independently | Routine support or product clarifications |
| Teams with established workflows | Self-guided onboarding or refresher learning |
| Smaller or single-campus schools | Occasional guidance and documentation-based help |
🧾 Plan Details
| Plan Type | Annual Fee | Included Credits | Availability |
|---|---|---|---|
| Essential | Included in product license | – | 24/7 Help Centre + weekday email support |
New schools in Implementation automatically receive setup support and staff enablement as part of onboarding.
🌐 Your Support, Simplified
All your activity – from support requests to training records – is visible in your school’s Service Dashboard, giving you full transparency and control.
🎓 Included With
ManageBac+ • OpenApply • Atlas • SchoolsBuddy • SpotLight
⬆️ Ready for More?
Upgrade anytime to Standard or Premium to unlock live training, extended hours, success management, and project-based services.