Anyone can browse the Faria Service Hub and use its guides, videos, courses and training resources, with or without signing in. Two things are kept for school admins: seeing your school's Support plan, and requesting services such as training, data work or set-up. This article explains who can have that access, how to sign in and how to request it.
Who can do what
| Who | Browse guides, videos and training | Register for enablement sessions | See My plan | Request services |
|---|---|---|---|---|
| Anyone, not signed in | Yes | Yes | No | No |
| Faria School User - Educator | Yes | Yes | No | No |
| Faria School User - Parent | Yes | Yes | No | No |
| Faria School User - Student | Yes | Yes | No | No |
| Faria School User - Admin | Yes | Yes | Yes | Yes |
Your Faria Help & Service Hub account is the same account you use to contact Faria Support. Your user type is set by the Faria team, not by you.
Who can have school admin access
We give Service Hub school admin access to people who make decisions about Faria products and services for their school. That usually means:
- admin users on your school's ManageBac+, OpenApply, Atlas, SchoolsBuddy, EduIntelligence or Vectare site
- your school's main contact with Faria
- leaders who book training or approve purchases, such as a principal, head of school, curriculum lead or IT lead
Many school admins are approved in advance, so you may already have access. Teachers, parents and students do not need it: everything they use in the Service Hub is open to them already.
How to sign in
- Go to servicehub.faria.org.
- Select School admin sign in in the top right.
- Sign in with the email address your school uses with Faria. If you have not signed in before, or cannot remember your password, select Forgot password and follow the email we send you.
- Open Services > My plan. If your access is set up, you will see your school's name and Support plan.
How to request school admin access
If you are a school admin and My plan does not show your plan, or the services catalogue asks you to request access:
- Sign in to the Service Hub with your school email address.
- Open the Request Service Hub log-in access as a school admin form.
- Tell us your school, the Faria products you manage and your role, then tick to confirm you are an admin for your school.
- Submit the form. We check your details against your school's account and email you when access is turned on.
If we cannot match you to your school, we will ask for a few more details before turning access on.
How school admins request a service
- Open Services in the header, then Services catalogue.
- Choose your product and Support plan in the bar at the top. The catalogue shows what your plan includes, what you can purchase and what needs a quote.
- Open the service you need and complete the form. Your school and plan are filled in for you.
- Before you send it, check the Self-service first suggestions beside the form. A guide may solve it straight away.
We then confirm the scope, timing and any cost with you before work starts.
Teachers, parents and students
You can use every guide, video, course and enablement session in the Service Hub. To book training or request a service for your school, ask one of your school's Faria admins. On any service page you can copy the link and send it to them.
For help with using a product, select Get support in the header and choose your product.
Plan not showing, or incorrect?
| What you see | Likely reason | What to do |
|---|---|---|
| Plans overview, no school name | You are not signed in | Select School admin sign in |
| A note that services are requested by school admins | Your account does not have school admin access | Request Service Hub log-in access as a school admin (above) |
| "Not linked to a school yet" | Your Faria Help & Service Hub account is not linked to your school | Ask us to check, using the button on My plan |
| No plan, or the wrong plan | Your school's plan is not set up, or is out of date | Ask us to check, using the button on My plan |
Related: My plan and the Services catalogue.