Meet Your School Experience Manager (SEM)
Your School Experience Manager (SEM) is your dedicated partner, helping you maximize your Faria platform. From planning your implementation to ongoing support, your SEM ensures your school’s needs are prioritized and your team is empowered.
What Your SEM Does
Your SEM acts as a single point of contact to coordinate support, share best practices, and guide your school through every stage of your Faria journey.
Brings context to conversations by understanding your goals, setup, and history, ensuring advice is tailored to your needs.
Works alongside Support and Services teams to align responses, escalate issues, and coordinate actions across your account.
Flags usage patterns, highlights opportunities for optimization, and helps your team leverage features effectively.
Ensures your feedback is heard by product and operations teams, influencing future updates and enhancements.
Shares updates on product features, events, webinars, and professional development opportunities, keeping your school in the loop.
How Your SEM Supports Your School
- Assisting with platform adoption and training planning
- Monitoring account health and usage trends
- Providing proactive advice and recommendations
- Guiding your team through new features and updates
- Coordinating professional services and support requests
- Offering best practices for staff and student engagement
Your SEM Is Your Partner for Success
With your SEM by your side, your school benefits from personalized guidance, strategic insights, and a seamless connection to Faria’s global support and services teams. Your SEM ensures that your launch, adoption, and ongoing use of the platform are smooth, effective, and aligned with your school’s goals.
Ready to Get Started?
Your SEM is here to guide your school every step of the way. Connect with them to discuss implementation plans, training schedules, and ways to maximize your Faria experience.