How We Support Schools Globally
Faria’s Services & Support teams operate across five continents to ensure that every school receives timely, localised, and high-quality service. Our global model means schools can rely on consistent support coverage, deep product expertise, and personalised service-wherever they are in the world.
Global Coverage & Time Zones
With teams based in Taipei, Shanghai, Mumbai, Dubai, London, Krakow, Portland and Bogota, along with additional remote team members worldwide, we delivery truly global coverage and expertise. This structure enables our teams to collaborate seamlessly and ensure that schools always receive a response within their working hours.
- APAC: Taipei, Shanghai, and India provide regional support and implementation services.
- EMEA: London, Dubai, and Poland cover schools across Europe, the Middle East, and Africa.
- Americas: Portland & Bogota lead support for North, Central and South American schools.
Expertise Across Every Product
Each region has dedicated experts for ManageBac, OpenApply, Atlas, SchoolsBuddy, Vectare and Spotlight. Our teams specialise by product line to provide accurate, context-aware support from people who know your platform best.
| Region | Primary Coverage | Focus Areas |
|---|---|---|
| APAC | East & Southeast Asia, Oceania, Mainland China | Implementation, localisation, and bilingual support |
| EMEA | Europe, Middle East, Africa | Cross-product support, integrations, and data management |
| Americas | North, Latin & South America | Training, onboarding, and premium customer support |
Unified Standards, Local Understanding
While our teams are globally distributed, they operate under one unified set of standards, policies, and tools. This ensures consistency in how schools are supported, while allowing flexibility for local practices, time zones, and languages.
- All agents follow the same SLA and escalation framework.
- Shared knowledge base and collaboration tools connect every region.
- Local team members understand school cultures and communication styles in their region. We provide regular support services in English, Chinese, Spanish & Arabic.
Customer Feedback
We value your input and continuously strive to improve our services. If you have feedback or questions, please reach out to us at help[at]faria[dot]org. Your feedback helps us improve and deliver the best possible experience for all schools.