Services & Success Catalogue
The Faria Services and Success Catalogues provide structured operational
support
to help schools manage configuration, data workflows, and platform optimisation.
Standards & Data Service are available to
Ad hoc or out-of-scope requests may be delivered as billable services based on effort or course scope.
Scoped support for configuration changes, data preparation, and structured operational workflows.
Availability: Essential plan available for purchase at $80 per hour. Standard and Premium plans included within defined scope.
| Service Type | Scope |
|---|---|
| Data Imports | Bulk upload or update users, profiles, classes, transcripts, activities, reports, and timetables |
| Sync Cross-Checks | Validate data consistency across integrations or connected systems |
| Site Customisations | Adjust site layouts, permissions, branding, and landing pages |
| Template Revisions | Modify built-in templates including unit plans, report cards, forms, and communications |
| Data Services | Scoped administrative or system data tasks across platforms |
| Data Cleaning | Correct or standardise platform data for accuracy and usability |
| Standards Alignment | Crosswalk mapping and management of standards databases |
| Custom Standards | Add or modify school-specific standards |
| Success Service | Scope |
|---|---|
| Hands-on Admin/Data Task Assistance | Support teams complete defined data or administrative tasks on behalf of the school |
| Data Migration Support | Reduced fees for large-scale data transitions or structural onboarding changes (Curriculum Migrations, Attendance & Grade records etc.) |
| Annual Account Review / Success Plan | Yearly review of platform usage with recommendations and success roadmap |
| Subject Matter Expert & Technical Success Planning | Strategic advisory support for workflow optimisation and complex configurations |
| Workflow Audit & Optimization | Review and refine existing processes to improve efficiency, accuracy, and user adoption across the platform |
| Systems Integration Consultation | Guidance on connecting third-party tools or systems to streamline data flow and operational efficiency |
| Custom Service Requests | Scoped operational support for school-specific needs |
Ad Hoc & Billable Services
Requests outside standard scope may be delivered as billable services based on complexity or project size.
- Professional services billed from $80 per hour where applicable
- Data migration services available from $100 per hour or per course
- Premium schools may receive discounted or included scope depending on service type
How to Request
To request any services, contact your School Experience Manager (SEM) or submit a service request via the support portal. Include details of your required service, timeline, and scope. Standard requests will be scheduled within defined service limits, while Premium requests may include extended support or strategic guidance.
The full Services & Success Catalogue is attached as a PDF for detailed reference.