Anyone can browse the Faria Service Hub and use its guides, videos, courses and training resources, with or without signing in. School admins can request services such as training, data work or set-up straight from the catalogue, without signing in: you confirm you are a school admin when you send the form. Seeing your school's Support plan on My plan needs a signed-in school admin account. This article explains both.
Who can do what
| Who | Browse guides, videos and training | Register for enablement sessions | See My plan | Request services |
|---|---|---|---|---|
| Anyone, not signed in | Yes | Yes | No | School admins only, by ticking the admin box on the form |
| Faria School User - Educator | Yes | Yes | No | No |
| Faria School User - Parent | Yes | Yes | No | No |
| Faria School User - Student | Yes | Yes | No | No |
| Faria School User - Admin | Yes | Yes | Yes | Yes |
Your Faria Help & Service Hub account is the same account you use to contact Faria Support. Your user type is set by the Faria team, not by you.
Who can have school admin access
We give Service Hub school admin access to people who make decisions about Faria products and services for their school. That usually means:
- admin users on your school's ManageBac+, OpenApply, Atlas, SchoolsBuddy, EduIntelligence or Vectare site
- your school's main contact with Faria
- leaders who book training or approve purchases, such as a principal, head of school, curriculum lead or IT lead
Many school admins are approved in advance, so you may already have access. Teachers, parents and students do not need it: everything they use in the Service Hub is open to them already.
How to sign in
- Go to servicehub.faria.org.
- Select School admin sign in in the top right.
- Sign in with the email address your school uses with Faria.
- Open Services > My plan. If your access is set up, you will see your school's name and Support plan.
Signing in is only needed for My plan. If you cannot sign in, you can still request services, and we can confirm your school's plan by email: use the access form below.
How to request school admin access
If you are a school admin and My plan does not show your plan, or the services catalogue asks you to request access:
- Open the Request Service Hub log-in access as a school admin form.
- Tell us your school, the Faria products you manage and your role, then tick to confirm you are an admin for your school.
- Submit the form. We check your details against your school's account and email you when access is turned on.
You do not need to sign in to send this form. If we cannot match you to your school, we will ask for a few more details before turning access on.
How school admins request a service
- Open Services in the header, then Services catalogue. You do not need to sign in.
- Choose your product and Support plan in the bar at the top. The catalogue shows what your plan includes, what you can purchase and what needs a quote.
- Select Request this service on the service you need. Each service has its own request form. It opens with your product already filled in and asks only the questions that service needs.
- Check About this service and the Read before you request links at the top of the form. They often answer what you need to know first.
- Add your school name and the details, then tick I confirm I am an admin at my school and submit.
Your request goes straight to the right product team. We then confirm the scope, timing and any cost with you before work starts.
Teachers, parents and students
You can use every guide, video, course and enablement session in the Service Hub. To book training or request a service for your school, ask one of your school's Faria admins. On any service page you can copy the link and send it to them.
For help with using a product, select Get support in the header and choose your product.
Plan not showing, or incorrect?
| What you see | Likely reason | What to do |
|---|---|---|
| Plans overview, no school name | You are not signed in | Select School admin sign in |
| You are a teacher, parent or student and want help with a product | Service requests are for school admins | Select Get support in the header and choose your product, or ask your school admin to request the service |
| "Not linked to a school yet" | Your Faria Help & Service Hub account is not linked to your school | Ask us to check, using the button on My plan |
| No plan, or the wrong plan | Your school's plan is not set up, or is out of date | Ask us to check, using the button on My plan |
Related: My plan and the Services catalogue.