Plan not showing, or incorrect?
The usual reasons, and what to do.
- You are not signed inPlans are only shown to signed-in school admins. Sign in with your school email address.
- Your account does not have school admin accessTeachers, parents and students do not see plans. If you are a school admin, request Service Hub log-in access as a school admin.
- Your Faria Help & Service Hub account is not linked to your schoolThis happens when you sign in with a different email address from the one we hold, or your account is new.
- Your school's plan is missing or looks wrongWe may not have added your school's plan yet, or your school changed plan recently.
Ask us to checkHow Service Hub log-in access works