What does your school need help with?
Support, training, data and set-up, standards, consulting and professional learning from the Faria Services team. Choose your product and plan to see what is included, then open the service you need.
Catalogue
Services for your school
Choose your product, then your Support plan in the bar above. It stays at the top of the screen as you scroll, so you can always see which product and plan the catalogue and the comparison are showing. Included services come first; anything that needs Premium Support is greyed out.
Support requests
Help from the Services and Support team whenever you need it, alongside AI-powered help centre answers any time of day.
24/5 global phone and email support
Enablement Calendar: webinars, videos and guides
Monthly group webinars, recordings and guides for every product through the global Enablement Calendar. These are open sessions for all schools, not one-to-one training for your school (see Virtual training for your school).
Virtual training for your school
A live one-to-one or group session on any Faria product, shaped around your set-up. Around 60 minutes, recorded and shared afterwards.
4 sessions a year, plus 2 for each product
Onsite training
A Faria trainer at your school for one or more days, with an agenda built around your goals.
Custom training plan
A full training programme planned with you: discover, design, confirm, deliver and follow up.
Data import and configuration
Professional services for bulk imports, template revisions, merging records or an annual account clean-up, scoped with you before work starts.
Included for typical admin tasks
User imports and bulk updates
Importing users from another system, copying students between sites, importing alumni and contacts, or bulk updating a field or tags.
Included for typical admin tasks
Data tidy-up and field mapping
Advice on organising your OpenApply data, for example moving information held in tags into the right fields, or keeping fields consistent across the schools in a group. Your team keeps control of your settings.
Included within defined scope
Landing page and form customisation
Changes to your OpenApply landing page and application forms: HTML formatting, images, tables, charts and links.
Included within defined scope, including HTML support
Email template set-up
Help building OpenApply email templates with HTML, so messages to families look right.
Included within defined scope
Unit planner templates
Create new Atlas templates, for example for meetings, PLCs or project-based learning, or change existing ones to track skills or differentiation.
Included within defined scope
Template revisions
Changes to built-in templates, such as report card and unit plan templates in ManageBac+ or forms and communications in SchoolsBuddy.
Included within defined scope
Annual users and courses upload
Once a year we add your new teachers and courses to Atlas in one go, from a simple spreadsheet.
Bulk data migrations
Moving historical student profiles, academic records or sports results into Faria products: what to prepare, how it runs and how results are checked.
Curriculum migration
Move existing unit plans and curriculum data into ManageBac+ or Atlas, so teachers start the year with what they already have.
Hands-on assistance
Our team carries out complex tasks for you, such as bulk configuration and custom data work.
Custom projects and quotes
Something bigger, or not listed here? Describe the scope and we will send a tailored estimate.
Custom standards
Add or change school-specific standards in ManageBac+ or Atlas, ready to align to your units and assessments.
Included within defined scope
Standards database import
Import a recognised standards set and map it to your subjects and year levels, with crosswalks where needed. Some standards are copyrighted: publisher approval or licence fees may apply, and we confirm this with you first.
Included within defined scope; copyright approval or fees may apply
Published curriculum options
Transfer curriculum maps from Atlas partner organisations straight into your Atlas site, so teams start from the published curriculum.
Ask us to confirm availability for your curriculum
Subject matter expert consultations
Time with a subject matter expert for complex projects, platform reviews and workflow planning.
Annual Atlas site review
An online session with an Atlas specialist to check users, course assignments, calendar, archive dates, assessment methods and standards before the new year.
Atlas dashboard consultation
Build a custom dashboard for you or your department, with the reports that matter most.
Success planning
Annual planning that lines up services, training and support with your school's priorities.
Priority response and bookings
Requests routed first to senior specialists, with priority access to training and service bookings.
Demo accounts
Shared practice sites with sample data that resets, for exploring, training and trying new features. Choose your product and we send you access. Admin users only.
Custom sandbox
A private sandbox that works exactly like your school site, for longer training or testing new workflows. Start with a demo account unless you need this.
Self-paced courses on FariaLearn
On-demand courses for staff. Your plan decides which courses are included.
FariaLearn credits
Credits for coaching, virtual PD sessions and FariaPD courses.
Purchase credits when you need them
Compare
Plans side by side
What each FariaSupport plan includes, service by service, for the product chosen in the bar above. Your selected plan is highlighted.
| Service | Essential Support | Standard Support | Premium Support |
|---|---|---|---|
| Support requests | IncludedEmail support during business hours | Included24/5 global phone and email support | IncludedPriority routing to senior specialists |
| Enablement Calendar: webinars, videos and guides | Included | Included | Included |
| Virtual training for your school | PurchasePurchase sessions when you need them | Included4 sessions a year, plus 2 for each product | IncludedIncluded, scheduled as you need it, with priority booking |
| Onsite training | Purchase | Purchase | PurchaseUse your FariaLearn credits on PD-focused onsite days |
| Custom training plan | Not included | Not included | Included |
| Data import and configuration | PurchaseIncluded during initial implementation, then purchase by the hour | IncludedIncluded for typical admin tasks | IncludedIncluded for typical admin tasks |
| User imports and bulk updates | PurchaseWe guide you to import and update data yourself; bulk tag updates are included | IncludedIncluded for typical admin tasks | IncludedIncluded for typical admin tasks |
| Data tidy-up and field mapping | PurchaseWe share a workaround you can apply yourself | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Landing page and form customisation | PurchaseWe show you the basics | IncludedIncluded within defined scope, including HTML support | IncludedIncluded within defined scope, including HTML support |
| Email template set-up | PurchaseWe show you the basics | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Unit planner templates | Purchase | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Template revisions | PurchaseWe show you how to make basic changes yourself | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Annual users and courses upload | Purchase | Included | Included |
| Bulk data migrations | Purchase | Purchase | DiscountedDiscounted rate with Premium Support |
| Curriculum migration | Purchase | Purchase | DiscountedDiscounted rate with Premium Support |
| Hands-on assistance | Not included | Not included | IncludedWe help you complete large or complex tasks |
| Custom projects and quotes | Ask for a quote | Ask for a quote | Ask for a quote |
| Custom standards | Purchase | IncludedIncluded within defined scope | IncludedIncluded within defined scope |
| Standards database import | PurchaseCopyright approval or fees may apply | IncludedIncluded within defined scope; copyright approval or fees may apply | IncludedIncluded within defined scope; copyright approval or fees may apply |
| Published curriculum options | Ask for a quoteAsk us to confirm availability for your curriculum | Ask for a quoteAsk us to confirm availability for your curriculum | Ask for a quoteAsk us to confirm availability for your curriculum |
| Subject matter expert consultations | Not included | Not included | Included |
| Annual Atlas site review | Not included | Not included | Included |
| Atlas dashboard consultation | Not included | Not included | Included |
| Success planning | Not included | Not included | Included |
| Priority response and bookings | Not included | Not included | Included |
| Demo accounts | Included | Included | Included |
| Custom sandbox | Purchase | Purchase | Included |
| Self-paced courses on FariaLearn | Included | Included | Included |
| FariaLearn credits | PurchasePurchase credits when you need them | PurchasePurchase credits when you need them | Included8 credits included each year |
How it works
From request to delivery
Choose your product and plan
The catalogue shows the services for your product and what your plan includes.
Open the service
Each service has its own short request form. Pick your product and add the details.
Agree the scope
For data and set-up work, we confirm the scope, timing and any cost with you before we start.
We deliver
Our team carries out the work or the training and confirms when it is done.
Need something not listed?
Describe what you need and we will tell you what is possible for your plan.